Privacy Policy

Last Updated: November 21, 2025

At Infinri ("we," "our," "us"), your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website or services.

By accessing our website or purchasing any Infinri services, you agree to the terms in this Privacy Policy.

1. Information We Collect

We collect personal information in the following ways:

1.1 Information You Provide Directly

When you:

  • Submit a contact form
  • Request services or quotes
  • Purchase a service or subscription
  • Communicate with us by email
  • Upload content or files for a project

You may provide:

  • Name
  • Email address
  • Phone number (optional)
  • Business details
  • Project information
  • Any message or attachments you send us

1.2 Automatically Collected Information

When you visit infinri.com, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date/time of visits
  • Basic analytics data

This information is collected through:

  • Cookies
  • Server logs
  • Analytics tools (see Cookie Policy)

1.3 Third-Party Sources

We may receive information from:

  • Email service providers (Brevo)
  • Domain/hosting providers (for troubleshooting)

2. How We Use Your Information

We use personal information to:

  • Respond to inquiries and provide customer support
  • Process service orders and manage client accounts
  • Communicate project updates
  • Improve website performance and user experience
  • Send service-related updates and important announcements
  • Monitor for fraud or abuse
  • Maintain security and server integrity
  • Comply with legal obligations

We do not use your information for advertising or data resale.

3. Information Sharing

We do not sell or trade your personal information.

We may share information only when necessary, such as with:

  • Trusted service providers that help us run our business (e.g., hosting companies, email platforms like Brevo)
  • Legal authorities, if required by law, court order, or to enforce our policies
  • Service providers assisting with fraud prevention or security

All third-party partners are required to protect your data and use it only for the purposes we authorize.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website functionality
  • Enable essential site features
  • Analyze site traffic
  • Enhance user experience

For full details on what we track and how to opt out, please see our Cookie Policy.

5. Data Security

We use industry-standard measures to safeguard your information, including:

  • Secure hosting environments
  • HTTPS encryption
  • Access controls
  • Server monitoring
  • Limited data retention

However, no method of online transmission is completely secure. We cannot guarantee absolute protection, but we take reasonable precautions to reduce risk.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Maintain business and legal compliance
  • Resolve disputes
  • Protect our rights

If you cancel services, we may retain minimal records for legal, tax, or operational purposes.

7. Your Rights

You may request the following at any time:

  • Access to the personal data we hold about you
  • Correction of inaccurate information
  • Deletion of your data (unless legally required to retain it)
  • Restriction of certain types of processing
  • Objection to processing based on legitimate interest
  • Withdrawal of consent (for optional communications)

To exercise any rights, email us at: lucio.saldivar@infinri.com

8. International Users (GDPR-Friendly Clause)

If you access our website from the EU or UK, you may have additional rights under GDPR, including:

  • Right to portability
  • Right to lodge a complaint
  • Right to be forgotten

We honor GDPR-based requests even though Infinri is U.S.-based.

9. Children's Privacy

Our services are not directed toward children under 13. We do not knowingly collect personal information from minors. If we learn that data was collected from a child, we will delete it promptly.

10. Third-Party Links

Our website may link to external sites. We are not responsible for their content or privacy practices.

11. Policy Updates

We may update this Privacy Policy periodically. Changes take effect upon posting. We encourage you to review this page occasionally.

12. Contact Us

If you have questions about this Privacy Policy or need help with a privacy-related request:

Infinri Support
Email: lucio.saldivar@infinri.com
Website: https://infinri.com